Smaily - Blocklisting of IP-addresses and a delivery domain – Incident details

A domain for high tier campaigns and automation workflows has been delisted.

Please contact our customer support team, if you are observing any issues in message delivery.

Note! Message delivery for low tier campaigns and automation workflows remains affected.

If you are seeing an error notice in the UI, then your account is in the low tier, and you need to contact our customer support team if they haven't been in contact with you already.

We are continuing to work on getting the domain delisted.

Work continues on getting the domain delisted.

Low quality senders have been identitied, and domain delisting has been requested.

Identification of low quality senders and migrating senders to another domain is still underway.

The root cause of the domain listing has been identified - low quality senders with bad list hygiene.

Identification of low quality senders has begun.

Investigation of the root cause of the listing and getting the domain delisted is still underway.

IP-addresses have been delisted.

Domain is still listed in Spamhaus DBL. The listing affects email delivery of high tier campaigns and automation workflows.

Note! The listing doesn't affect transactional message delivery.

Discovery of SpamHaus DBL and CSS listing. The deliverability team has started to investigate the cause of listing.