Smaily - Outage in mass and A/B test campaign delivery – Incident details

All systems operational

Outage in mass and A/B test campaign delivery

Resolved
Partial outage
Started over 1 year agoLasted about 1 hour

Affected

Delivery

Partial outage from 12:23 PM to 1:09 PM, Degraded performance from 1:09 PM to 1:44 PM

Marketing

Partial outage from 12:23 PM to 1:09 PM, Degraded performance from 1:09 PM to 1:44 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue is resolved and delayed messages have been delivered.

  • Monitoring
    UTC
    Monitoring

    We have identified the root cause of the issue and have implemented a fix to resume message delivery.

    Delayed messages are now being delivered.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with mass and A/B test campaign delivery.

    Note! Issue does not affect transactional message delivery.