Smaily - Partial outage on statistics projecting – Incident details

All systems operational

Partial outage on statistics projecting

Resolved
Partial outage 30 %
Started about 1 year agoLasted about 13 hours

Affected

Application

Partial outage from 2:47 PM to 3:40 AM, Degraded performance from 3:40 AM to 4:09 AM

Statistics

Partial outage from 2:47 PM to 3:40 AM, Degraded performance from 3:40 AM to 4:09 AM

Updates
  • Resolved
    UTC
    Resolved

    The backlog of events has been projected and incident is resolved.

  • Monitoring
    UTC
    Monitoring

    The issue was caused by service provider's outage in cloud volume operations processing. We have restored the services affected by the cloud volume outage and are working through the back log.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting campaign and workflows statistics projecting.

    Partial outage affects projecting

    • total number of messages sent this month,

    • campaign report interactions chart,

    • campaign report TOP countries,

    • and campaign report TOP links.

    We apologize for inconveniences caused.