Smaily - Intermittent connection timeouts – Incident details

All systems operational

Intermittent connection timeouts

Resolved
Degraded performance
Started 11 months agoLasted 2 days

Affected

Application

Degraded performance from 8:51 AM to 10:20 AM, Operational from 10:20 AM to 11:16 AM

API

Degraded performance from 8:51 AM to 10:20 AM, Operational from 10:20 AM to 11:16 AM

UI

Degraded performance from 8:51 AM to 10:20 AM, Operational from 10:20 AM to 11:16 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Timeouts on API and UI requests were caused by SYN flooding of web servers causing the backlog of connection to temporarily fill up on port 443.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating reports on intermittent connection timeouts to API and UI.