Smaily - Invaluement ivmSIP and ivmSendingDomains blocklisting – Incident details

All systems operational

Invaluement ivmSIP and ivmSendingDomains blocklisting

Resolved
Partial outage
Started 8 months agoLasted 9 days

Affected

Delivery

Partial outage from 10:30 AM to 2:20 PM

Marketing

Partial outage from 10:30 AM to 2:20 PM

Updates
  • Resolved
    UTC
    Resolved

    The blocklisted sending domain has been delisted and the incident is resolved.

    Thank you for your patience while we worked through the incident.

  • Update
    UTC
    Update

    We have rerouted messages to a secondary envelope domain to mitigate deliverability issues caused by sending domain blocklisting, while we work on getting the primary domain delisted.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    We have identified the cause for the blocklisting, have delisted the IP address and are working on getting the sending domain delisted.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating listing of one of our sending domains and IP address in Invaluement's ivmSendingDomains (ivmSED) and ivmSIP DNSBL.

    Delivery of Marketing Messages are affected by the blocklisting.