Smaily - Failure to deliver messages to Zone and Telia servers – Incident details

All systems operational

Failure to deliver messages to Zone and Telia servers

Resolved
Partial outage
Started 5 months agoLasted about 2 hours

Affected

Delivery

Partial outage from 12:32 PM to 2:16 PM

Marketing

Partial outage from 12:32 PM to 2:16 PM

Transactional

Partial outage from 12:32 PM to 2:16 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    IP address have been delisted and messages are being delivered.

    We apologize for any inconvenience caused.

  • Identified
    UTC
    Identified

    A subset of our IP addresses have been blocklisted in Zone and Telia mail servers.

    The blocklisting affects transactional, marketing and automation workflows message delivery.

  • Investigating
    UTC
    Investigating

    We are investigating reports of failure to deliver message to Zone and Telia mail servers.