Smaily - API high load and timeouts – Incident details

All systems operational

API high load and timeouts

Resolved
Degraded performance
Started over 2 years agoLasted about 3 hours

Affected

Application

Degraded performance from 10:21 AM to 10:54 AM, Operational from 10:54 AM to 12:26 PM, Degraded performance from 12:26 PM to 1:00 PM

API

Degraded performance from 10:21 AM to 10:54 AM, Operational from 10:54 AM to 12:26 PM, Degraded performance from 12:26 PM to 1:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Intermittent connection issues remain. We will continue monitoring.

  • Monitoring
    UTC
    Monitoring

    High API load and timeouts were caused by packet loss to database servers. Connection has stabilized.

    We'll continue to monitor if the issue should emerge.

  • Investigating
    UTC
    Investigating

    The engineering team is investigating an issue with high API load and occasional request timeouts.