Smaily - Intermittent delivery failures to Zone Media mail servers – Incident details

All systems operational

Intermittent delivery failures to Zone Media mail servers

Resolved
Degraded performance
Started about 2 years agoLasted about 2 hours

Affected

Delivery

Degraded performance from 9:23 AM to 10:45 AM, Operational from 10:45 AM to 11:30 AM

Marketing

Degraded performance from 9:23 AM to 10:45 AM, Operational from 10:45 AM to 11:30 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    An IP-address had been temporarily banned by the Zone Media mail servers, and it caused intermittent delivery failures on the IP-address.

    The ban has been lifted and normal delivery should ensue. The deliverability team will continue to monitor delivery to Zone Media mail servers.

  • Investigating
    UTC
    Investigating

    The deliverability team is investigating an issue with intermittent delivery failures when sending messages to Zone Media mail servers.