Smaily - Major outage on statistics projecting – Incident details

All systems operational

Major outage on statistics projecting

Resolved
Major outage
Started 12 months agoLasted about 23 hours

Affected

Application

Major outage from 6:56 AM to 7:03 AM, Degraded performance from 7:03 AM to 6:26 AM

Statistics

Major outage from 6:56 AM to 7:03 AM, Degraded performance from 7:03 AM to 6:26 AM

Updates
  • Resolved
    UTC
    Resolved

    Tracking events of missing statistics have been replayed.

    Due to the nature of the outage the events were restored and replayed with the current timestamp.

    We apologize for the inconvenience caused.

  • Identified
    UTC
    Identified

    We have identified the issue with statistics projecting and have deployed a fix.

    We will continue the investigation on the outage and working through the backlog of events.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of tracking statistics not being projected for campaigns and automation workflows.