Smaily - Outage of messages TOP links statistics – Incident details

All systems operational

Outage of messages TOP links statistics

Resolved
Partial outage 100 %
Started 9 months agoLasted about 12 hours

Affected

Application

Partial outage from 7:41 PM to 7:18 AM

Statistics

Partial outage from 7:41 PM to 7:18 AM

Updates
  • Resolved
    UTC
    Resolved

    The backlog of events has been processed and the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    Cloud API outage has been resolved and the service has been restored.

    We are working through the backlog of events to project the missing messages TOP links statistics.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    Due to an API outage of our cloud service provider we are unable to deploy service responsible for projecting messages TOP links statistics.

    Tracking links continue to work (incl. automation workflows triggering), however TOP links statistics of campaigns and automation workflows messages is not projected.

    We apologize for any inconveniences caused.