Smaily - Intermittent application errors – Incident details

All systems operational

Intermittent application errors

Resolved
Degraded performance
Started 3 months agoLasted about 1 hour

Affected

Application

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

API

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

Automation workflows

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

Campaigns

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

Statistics

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

Templates

Degraded performance from 7:00 PM to 7:56 PM, Operational from 7:56 PM to 8:07 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all application services are operational.

    We thank you for your patience and apologize for inconvenience caused.

  • Monitoring
    UTC
    Monitoring

    The cloud service provider has resolved the outage and our application services are becoming operational.

  • Identified
    UTC
    Identified

    Intermittent application errors are result of a partial outage of our could service provider.

    We will provide an update as soon as we have more information.

  • Investigating
    UTC
    Investigating

    We are currently investigating intermittent errors of application services, affecting assets, API and message delivery.