Smaily - Major outage of services – Incident details

All systems operational

Major outage of services

Resolved
Major outage
Started about 1 month agoLasted about 2 hours

Affected

Application

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

API

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

Automation workflows

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

Campaigns

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

Statistics

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

Templates

Major outage from 8:12 PM to 10:13 PM, Operational from 10:13 PM to 10:30 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All services are back operational.

    We apologize for any inconvenience caused.

  • Monitoring
    UTC
    Monitoring

    We have resolved the cause of outage and are currently monitoring the application services as they are processing though the queued messages.

  • Identified
    UTC
    Identified

    We have identified the root cause and are in contact with our infrastructure service provide to resolve the outage.

  • Investigating
    UTC
    Investigating

    We are currently investigating major outage of Smaily services, affecting the application, API, CDN and message delivery.