Smaily - Notice history

All systems operational

Operational

API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Automation workflows - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Campaigns - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Statistics - Operational

99% - uptime
Oct 2025 · 99.98%Nov · 100.0%Dec · 98.44%

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Oct 2025
Nov 2025
Dec 2025

Templates - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

UI - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Webcopies - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025
Operational

Marketing - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.41%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Transactional - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.41%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Website - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Outage of messages TOP links statistics
  • Resolved
    UTC
    Resolved

    The backlog of events has been processed and the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    Cloud API outage has been resolved and the service has been restored.

    We are working through the backlog of events to project the missing messages TOP links statistics.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    Due to an API outage of our cloud service provider we are unable to deploy service responsible for projecting messages TOP links statistics.

    Tracking links continue to work (incl. automation workflows triggering), however TOP links statistics of campaigns and automation workflows messages is not projected.

    We apologize for any inconveniences caused.

Template Assets Transformer brownout
  • Completed
    December 18, 2025 at 9:30 AMUTC
    Completed
    December 18, 2025 at 9:30 AMUTC
    Maintenance has completed successfully
  • In progress
    December 18, 2025 at 7:30 AMUTC
    In progress
    December 18, 2025 at 7:30 AMUTC
    Maintenance is now in progress
  • Planned
    December 18, 2025 at 7:30 AMUTC
    Planned
    December 18, 2025 at 7:30 AMUTC

    We are in the process of replacing the internal service responsible for resizing and cropping template images.

    The updated internal service will keep the existing transformation rules and will be served from the same base URL - no changes are required.

    In order to ensure proper function of the service under production load, we will be performing a brownout, i.e. we will temporarily switch all of production traffic to the updated internal service for up to 2 hours (or until service disruption occurs).

    The brownout will be performed this Thursday, 18th December between 09:30 and 11:30 UTC+2.

    Thank you for your understanding.

Nov 2025

Delivery network maintenance
  • Completed
    November 21, 2025 at 5:00 AMUTC
    Completed
    November 21, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 21, 2025 at 12:00 AMUTC
    In progress
    November 21, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 21, 2025 at 12:00 AMUTC
    Planned
    November 21, 2025 at 12:00 AMUTC

    Our service provider is performing core network maintenance on Friday, 21st November between 02:00 and 07:00 UTC+2.

    During the maintenance window interruptions to bulk and transactional message delivery are expected.

    We apologize for the late notice and inconvenience caused.

Delivery server migration
  • Resolved
    UTC
    Resolved

    Server migration has been completed and message delivery has been resumed.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    Our delivery server provider is performing a scheduled migration of servers to a new data center.

    During this time no bulk or transactional messages are being delivered.

    We apologize for inconveniences caused.

Intermittent connection timeouts
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Timeouts on API and UI requests were caused by SYN flooding of web servers causing the backlog of connection to temporarily fill up on port 443.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating reports on intermittent connection timeouts to API and UI.

Oct 2025

Major outage on statistics projecting
  • Resolved
    UTC
    Resolved

    Tracking events of missing statistics have been replayed.

    Due to the nature of the outage the events were restored and replayed with the current timestamp.

    We apologize for the inconvenience caused.

  • Identified
    UTC
    Identified

    We have identified the issue with statistics projecting and have deployed a fix.

    We will continue the investigation on the outage and working through the backlog of events.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of tracking statistics not being projected for campaigns and automation workflows.

Oct 2025 to Dec 2025

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